Industry Warrants Service Technicians
The Energy Development Association of Australia (EDAA) and the Appliance Industry Association (AIA) are concerned a shortage of qualified service agents is affecting the industry's ability to satisfy service warranties.
The EDAA and the AIA met recently to discuss this increasing, industry related issue that could lead to Australia becoming a 'throw away' society of larger electrical appliances such as refrigerators and air conditioners.
The biggest challenge lies in Queensland, where many qualified electrical technicians are being lured to regional mines by significant dollars offered by the mining sector.
A major determining factor also is the ability of small business service organisations to afford the cost and time required to train apprentices. In Queensland, this is a minimum of four years training where the apprentice is absent for 41 weeks of that time. The average employer cost is $84,500 and the government contribution is $4000.
EDAA President, Peter Cosgrove recommended EDAA establish a service subcommittee to find sustainable solutions.
"We seek constructive input and assistance from experienced individuals, organisations, governments and other industry bodies to help us solve what will become a societal problem that could reflect negatively upon the industry," Mr Cosgrove said.
"Today, even the simplest appliances have some electronics. It is important as an industry that we collectively support our service arm by ensuring we provide adequate training and appropriate rates. A consumer product levy to fund apprentices may be the answer," he added.
The AIA is also proposing manufacturers apply additional service weightings per labour charge of 2.5% in metropolitan areas and 3.5% in regions to help the industry meet its warranty requirements.
The shortage of technicians is also affected by a variance in training and licensing requirements between states. A new national training package, written and approved in 2004 by the ElectroComms and EnergyUtilities Industry Skills Council (EE-OZ) to address state based disparities is still caught in lengthy editing discussions between the Federal Government and the National and Electrical Communications Association (NECA).
"Australian consumers expect 'after sale warranty service' when they purchase our quality, known brands of electrical appliances," Mr Cosgrove said. "We want to meet those expectations."
EDAA represents the retailers, manufacturers and generators of energy products, including large and small appliances, accessories and lighting. They encourage industry input to this issue and welcome all prospective new members.